We Transform Operations with Visible Results

At [it+]sm, we don’t sell promises — we deliver concrete results defined in contract

Real project examples:
Use Case 1

Complete inventory management across 3 data centres simultaneously

We led a technical team that manually catalogued 100% of the configuration items in three data centres (over 1000 m²), including:

Serial numbers, warranties, physical location, power and network connections, patch panel interconnections, and redundancies.

Results: full traceability, reduction of operational risks, warranty control, equipment obsolescence replacement plan, elimination of unnecessary purchases, and consequent cost reduction.

Use Case 2

Energy Efficiency with Savings Exceeding 3 Million Euros per Year

We redesigned the equipment procurement model based on TCO and ROI, replacing the lowest price criterion with a total cost analysis.
We adopted technologies such as blades, large-scale virtualisation, and decommissioning of obsolete infrastructures.

Results: significant reduction in energy consumption and an Energy Efficiency award granted by one of the largest Oil and Gas companies in the world.

Use Case 3

Audits with Zero Non-Conformities

With organised documentation, asset traceability, and ITIL processes adapted to real operations, we achieved zero non-conformities in internal and external audits.

Result: full compliance with ISO standards, regulators, and international best practices.

Use Case 4

ITSM Processes That Work — Without Unnecessary Bureaucracy

Review and implementation of ITIL processes tailored to the operational reality of our clients.

Results: Drastic reduction in change requests after redesigning “Standard Changes” — fewer meetings, lower costs, and improved flow and efficiency.

Caso de Uso 5

ITIL Technical and Motivational Training Plans

Training of the entire IT workforce — over 1,500 people — with a mix of theoretical, practical and motivational content, clearly explaining the reasons behind each process. Included a gamified simulation of a real-life IT operation.

Results: A well-prepared and motivated workforce, smooth and fast transition, standardised methods and processes, fewer errors, greater efficiency, and positive gains across all KPIs. Reduced costs and improved user satisfaction.

We also operate in strategic areas such as:

• Data Centre Migrations
• Operational Risk Analysis
• Fire Suppression Systems, Evacuation and Emergency Plans
• Detection and Remediation of Security Failures
• Assessment of Software Asset Usage in RPA Processes
• Capacity Control and Failure Forecasting

All of this is integrated into a solid, scalable, and proven model that ensures:
  • Day-to-day efficiency

  • Predictability during audits

  • Confidence during incidents and crises — every team member knows exactly what to do when it matters most.