Free Diagnosis + Flexible Services

At [it+]sm, we understand that every organisation is unique. That’s why we adapt to your priorities, challenges, and budgetary capacities.

We offer a FREE diagnosis (subject to availability) and flexible service composition, tailoring delivery to your reality — with scope definition focused on immediate and sustainable results.

Service Catalogue

Processes

• Diagnosis and planning of IT environments

• Complete design and review of processes based on ITIL:

  • Incident Management

  • Change Management

  • Configuration and Service Asset Management (CMDB)

  • Availability Management

  • Service Level Management (SLAs and OLAs)

• Capacity Planning, with predictive analysis and resource optimisation

• Preparation, maintenance and testing of Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP)

• Operational risk analysis and definition of mitigation measures

• Definition of technical and functional criteria for procurement and contracting

• Planning and execution of simulations, tests and internal audits

• Support for procurement processes, including technical evaluation and ROI/TCO analysis

• Compliance assessment with ISO standards, regulations and international best practices

• Production of executive and operational reports with monitored KPIs and SLAs

• Process optimisation focused on removing bureaucracy and increasing efficiency

People

• Full operation of Level 1, 2 and 3 Service Desk

• Multichannel support (phone, email, portal, chatbot)

• Technical and behavioural training for internal teams

• Awareness campaigns and resilience culture

• Practical simulations and crisis response training

• Support for change management and adoption of new processes

• Creation of routines tailored to user profiles

• Support for leadership in managing technical teams

Management

• Management of hardware and software assets (ITAM/SAM)

• Complete inventory with traceability (servers, PCs, switches, routers, etc.)

• Software contract, licensing and compliance management

• Contract, SLA and performance clause analysis

• Documentation and asset management of IT infrastructure

• Coordination of Data Center migration and consolidation projects

• Technical and operational risk management

• Consolidation of strategic indicators to support decision-making

• Physical, logical and power capacity planning for critical environments

Operation

• Local and remote operation of critical environments (NOC/SOC)

• Technical and operational management of Data Centers, hospitals, industries, telecommunications and other critical infrastructures

• Physical and logical implementation of equipment (installation, cabling, configuration)

• Physical change management and rack reorganisation

• Continuous monitoring of physical, logical and power environments

• Technical support on-site and remotely (servers, networks, connectivity, security)

• Implementation and operation of fire suppression and physical security systems

• Practical application of continuity and incident response plans

• Support for operational sustainability with focus on energy efficiency

• Execution of operational routines based on defined standards